Terms & Conditions

Create your cake is owned and operated by Create your cake business. By accessing, browsing or using this website, you agree to the conditions and terms stated. Create your cake may amend these conditions and terms from time to time and any amendment will become effective immediately.

All material on this site, including, but not limited to images, logos and illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by create your cake. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission by us (including, but not limited the resell or cakes, add-ons or toppers).

For orders that have not yet been delivered only: We accept cancellations and will provide a full refund minus the administration fee, if orders are cancelled 1 week prior to the specified delivery date. No refund If an order is requested to be cancelled within 1 week.

We deliver Sydney wide. Delivery takes place between 10am to 5pm on the day selected between Wednesday- Sunday. We are unable to specify an exact time for delivery. The delivery fee is payable in addition to the cost of your order and will be charged at check-out.Delivery prices vary depending on the area which its delivered to. Whilst every effort is made to stick to the above delivery schedule, we use external couriers for all our deliveries.

Occasionally situations arise that are out of our control resulting in delays in the above time frames. We cannot accept responsibility for these unfortunate events, but promise you that every effort is made to ensure your goods arrive on time and in perfect condition.

Create your cake requests that the recipient be available to receive the delivery on the day of delivery. If there is no one to accept a delivery at the specified address and time, the order may be left at the door (if it is safe to do so). Please note Create your cake does not take responsibility for orders left unattended and will not be responsible for “melted” or “damaged” cakes and products once delivered. As it is the customers responsibility to attend to the cake, to ensure that the cake is collected, consumed and/or refrigerated safely.

If no one is available to accept the delivery, the customer gives create your cake the “permission to leave” which means the product will be delivered and placed outside the residence and or workplace (only if it safe to do so).

Should the delivery address supplied by the customer be incorrect or insufficient details (including contact details) are provided, create your cake cannot accept any responsibility. It is the obligation of the customer to supply accurate details at the time of order.

If we are given an incorrect address or the customer wishes to change the address on the day of delivery, the cake will be re-directed back to create your cake shop and a re delivery fee will apply. No refunds accepted within 7 days before delivery, on and after.

We accommodate changes to orders; however, we require 5 days from the delivery date in question to review, approve and confirm requested changes. If you have made an order, would like to make a change, and your cake won’t be delivered for another 5 days, please make contact with us by email on the contact us page, quoting your reference / invoice number.

All our products may contain allergens, such as nuts, gluten soy, dairy and eggs. Please note that submission of an order does not guarantee date availability, please check availability dates and await confirmation through email. Payment, pick up/delivery options will then be organised upon confirmation of your date.

What will my cake look like?
Each cake is custom made as placement and variations will change depending on the size, style, amount and decorations chosen. Please use images as a guide only.We have the right to change any product or decoration if unavailable and substitute it with an alternative.If your not happy with your cake contact us by email, we welcome feedback.Changes: Any major changes to cake design, colours or size must be relayed to create your cake as soon as possible. Changes to any aspect of your order may change the final cost from the original quote. No cake design changes can be made within 5 days prior to delivery date. Even with advanced notice, we may not be able to accommodate changes of date, location or delivery times due to prior scheduling of other contracts. If your changes preclude you from using Create your cake, please refer to the Cancellation section of this contract.

We reserve the right to substitute cake flavours and decorations on our cakes subject to availability. All cakes are hand made which means slight imperfections and variations can occur. Shade of colour may be slightly different to the picture. Images are used for a guide only. All product images on our website are a 6/7 inch. Please note, the proportion of the decorations may change on bigger sized cakes.Cake design, colours and flavours may vary from images supplied on our website at the discretion of Create your cake.We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Liquor Information
Any alcohol featured on our Cakes are designed to be delivered as a gift to a person and does not exceed two litres. The gift is packaged and presented in a way that it is taken to be a gift with the cake. The gift can only be ordered and delivered to an adult. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive the delivery (Proof of Age may be requested in certain circumstances).